Discovery Team Lead

Posted 4 months ago

Position Title: Discovery Team Lead Reports To: WPB Operations Manager Position Summary: We are adding the Discovery Team Lead to support the company’s continued growth.  The position will support the WPB Operations Manager with all activities related to our patient demographic and insurance discovery solutions.  This includes but is not limited to assisting with discovery operations for assigned clients and discovery team management.   Please understand that we intend to find someone who has the right attitude, fits our culture, and will learn our business.  They need to be willing to work in the details and process transactions while the company grows with the understanding that expansion will provide meaningful career opportunities. Position Location: West Palm Beach Office Essential Duties and Responsibilities:

  • Assist with discovery operations for assigned clients:
    • Process transactions, meeting or exceeding production and quality goals.
    • Ensure operational quality and productivity.
    • Create and monitor operational critical performance indicators (KPIs), taking action when appropriate.
    • Set, monitor, and ensure achievement of goals.
  • Assist with discovery team member management, including offshore:
    • Participate in professional/company development activities.
    • Recruit and train employees.
    • Set and monitor individual goals.
    • Provide team member performance review input.
  • Assist with the creation and maintenance of discovery standard operating procedures (SOPs).
  • Promptly answer client questions.
  • Assist with people, process, and technology issue resolution.
  • Identify and participate in initiatives that improve client satisfaction, increase collections, increase patient satisfaction, and/or enhance compliance.
  • Develop and maintain an understanding of state ARC RCM regulations, people, processes, and systems.
  • Know and follow information systems security policies and procedures, attend security training when offered, and report information systems security problems.
  • Adhere to and enforce compliance and company policies and procedures.

Additional Expectations: 

  • Assist all company departments as requested by company leadership.  
  • Develop and sustain excellent working relationships with internal and external professionals as well as with the Company’s clients, payers, consultants, banks and financial intermediaries and government agencies.
  • Convey an attitude of intolerance for unprofessional behavior.
  • Promote an environment of mutual respect, courtesy, and value of others’ opinions/ideas. 
  • Use initiative to learn new skills, enhance personal knowledge, and improve communications.
  • Occasionally be available after standard work hours to resolve client needs.

Candidate Qualifications & Expertise:

  • Experience with healthcare RCM.
  • Strong analytical and problem-solving skills.
  • Excellent organization and time management capabilities.
  • Strong Microsoft office skills, in particular Word and Excel.
  • Exceptional interpersonal skills with the ability to communicate at all levels.
  • Highly self-motivated and directed.
  • Maintains an intense execution focus and demands results.
  • Effectively copes with change, comfortably handling risks and uncertainty.
  • Conveys a sense of passion for quality and excellence, fostering continuous improvement.
  • Committed to transparency of information.
  • Embodies the company’s values.

Our Values:

  • Delight Our Customers – We exceed our clients’ expectations and believe that in doing so the company will grow and our teammates will have a positive work experience. 
  • Bring Innovative Solutions – We provide creative solutions and do so via a collaborative approach where everyone is encouraged to contribute ideas.
  • Pay Attention to Details – We put a premium on quality and believe that details are what sets us apart from the competition.
  • Think Straight, Talk Straight – We speak directly with one another, have a high level of integrity, and are inclusive in setting goals and solving problems.  
  • Get “Stuff” Done – We set titles aside and are committed to diving in, regardless of the perceived task level or area of responsibility, in order to get things done.  
  • Have Fun – We make a conscious effort to have fun and bring a positive attitude to work every day.  

Come work for a rapidly growing company in the healthcare industry.  For additional company information please go to our website at

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